Customer Journey Diagnosis
We analyze channels, processes, team, conversations, data and touchpoints to identify bottlenecks, losses, friction and opportunities along the journey.
We structure journeys. We transform experiences.
We structure journeys. We transform experiences.
MaySource.AI structures the customer journey by connecting strategy, processes, people, CRM, automation and artificial intelligence. We turn scattered touchpoints into operations that are more efficient, more intelligent and measurable.
About
Specialists in Customer Journey and Experience
An isolated tool does not fix an unstructured journey. Before automating, we understand how customers, teams, processes, channels and data connect. From that diagnosis, we design the ideal operation and apply the digital solutions that truly make sense for the business.
- Journey is our specialty.
- Experience is our purpose of transformation.
- Technology is our toolset.
- AI is one of our intelligences.
- Methodology is our differentiator.
- Mayra is the origin of the expertise.
Does your company know the customer journey, or only the CRM?
CRM, automation and artificial intelligence deliver results when they are part of a well-designed journey. Automating a poor operation only makes a company lose customers faster.
Methodology
Journey 5D: strategy before technology
A proprietary methodology that turns diagnosis into an operation that is structured, connected, intelligent and continuously evolving.
- 01
UNDERSTAND
Diagnosis of the current journey
- Customers, touchpoints and channels
- Processes, team and data
- Bottlenecks, expectations, friction and opportunities
- 02
STRUCTURE
Design of the ideal journey
- Journey stages
- Processes and responsibilities
- SLAs, triggers and critical moments
- Communication and business rules
- 03
CONNECT
Integration of the operation
- CRM
- WhatsApp and other channels
- Systems and scheduling
- Marketing, sales, service and data
- 04
APPLY INTELLIGENCE
Automation and intelligence
- Artificial intelligence and agents
- Automations and classification
- Follow-up
- Conversation analysis
- Recommendations and personalization
- Campaigns and workflows
- 05
EVOLVE
Management and continuous improvement
- Experience
- Operations
- Sales
- Management
- Indicators, measurement and continuous optimization
Solutions
Solutions built from the reality of your company
We do not deliver tools alone. We structure the journey and apply technology where it creates value.
Design of the Operation and the Ideal Journey
We structure stages, responsibilities, SLAs, business rules, communication triggers and critical moments to turn the journey into a clear, executable process.
CRM Implementation and Structuring
We design and configure the CRM according to the company's operation, including pipeline, sales stages, customer records, tasks, automations, follow-up and indicators.
Official WhatsApp Integration through Meta
We connect official WhatsApp to the service operation and to the CRM, centralizing conversations, history, organization and journey continuity.
Customer Service Intelligence
We implement artificial intelligence agents to serve, qualify, guide and lead customers according to the rules and hours defined by the company, working together with human service.
Intelligence Support for the Team
The team can consult the service intelligence to receive response suggestions, commercial guidance and support in specific journey situations.
Instagram Service and Interaction Automation
MaySource.AI implements solutions to monitor comments, respond to interactions and start conversations through Direct in an automated way, connecting Instagram to the company's commercial journey. The solution can identify keywords, reply to comments, send information by private message and record the contact in the service flow.
Available features depend on the applicable permissions, policies and approvals of Meta platforms.
Conversation History Analysis
We analyze real conversations to identify response times, reasons for loss, recurring questions, handling failures, commercial opportunities and improvement points.
Customer Service and Sales Training
Customized training on journey, customer service, commercial handling, CRM usage, processes, sales techniques and responsible use of technology.
Reporting and Sales Performance
We structure indicators and reports to track the funnel, response time, conversion, losses, productivity and the evolution of the operation.
Integration between Marketing, Sales and Service
We connect the acquisition strategy to the process that receives, serves, follows up and converts the lead, reducing the distance between marketing and results.
Support and Continuous Evolution
We follow the operation, analyze results and make strategic adjustments so that processes, team and technology evolve along with the business.
Four pillars of impact
The work of MaySource.AI translates into concrete progress across four fronts of the operation.
Experience
- Less friction
- Faster and more consistent service
- Personalization
- A smoother journey
- Higher satisfaction
Operations
- Organized processes
- Fewer manual tasks
- Fewer errors
- Clear responsibilities
- Higher productivity
- Connected information
Sales
- Fewer lost leads
- Faster response and follow-through
- Structured follow-up
- Higher conversion
- Better controlled funnel
- Bottleneck identification
- Revenue improvement
Management
- Visibility over operation and journey
- Data and indicators
- Greater predictability
- Monitoring
- Problem identification
- Data-driven decisions
Who it's for
Solutions for companies that want to grow without losing the customer experience
Health and aesthetic clinics are the priority focus of MaySource.AI, without limiting our work to that segment.
MaySource.AI does not provide clinical care and makes no medical claims. Our work concerns journey, processes, customer service and technology.
- Health and aesthetic clinics of all sizes
- Small and medium-sized companies
- Companies with a high volume of conversations and leads
- Operations using WhatsApp, Instagram and multiple channels
- Companies that need to structure service, sales and relationships
- Companies in Brazil and in the United States
Mayra Saes
Founder — Customer Experience and Customer Journey
Founder
The human experience behind the intelligence
MaySource.AI was born from the experience of Mayra Saes, a specialist with more than 13 years of work in Customer Experience and customer journey. Her experience is the origin of the methodology the company applies to connect strategy, processes, people and technology.
Artificial intelligence is not treated as a trend or as an indiscriminate replacement for human work. It is applied with purpose, within a structured journey and oriented to the real needs of each operation.
Meet Mayra Saes on InstagramBrand statements
You invest to bring the lead in. Why leave their journey to chance?
Automating a poor journey only makes you lose customers faster.
AI does not fix a badly structured journey.
Your customer does not see your departments. They see one single company.
Your CRM records the customer. But who is taking care of the journey?
Is your company ready to turn customer service into a structured journey?
Request a diagnosis and discover where your operation loses time, customers and opportunities.